About

About Waterloo Water Heater

A direct booking line for one vetted, TSSA-registered water heater contractor working across Waterloo and the Woolwich villages, for homeowners, condo owners and landlords.

Waterloo Water Heater is a booking line. It is not a plumbing or heating company and it does not pretend to be one. The site exists so that someone in Waterloo with a failing tank, a rental they want out of, or a set of rental units to keep inspected and licensed gets to one vetted contractor quickly, instead of filling in several forms and fielding calls from a list of companies for a week.

What that means practically: the work is done by a contractor registered with TSSA as a fuels contractor, whose gas technicians hold the G.2 certificate that O. Reg. 215/01 requires for residential gas appliances, who carries their own insurance and WSIB coverage, quotes in writing after looking at the unit, and is accountable for the job. Your details are not sold on to a list, and you are not entered into an auction.

The site is straight about the rules because getting them wrong is dangerous as well as expensive. Where a rule is the City's to confirm — whether your replacement needs a permit, exactly which appliances the rental licence inspection form covers — this site says so and points you to the Building Department or the licensing office rather than inventing an answer. It does not quote a water hardness number for Waterloo because the Region does not publish one on the pages linked here, and it does not sell rental contracts of any kind.

Some jobs are declined. Gas work that someone wants done without a certified technician, a tankless install on a gas service that cannot carry it without an upgrade the owner will not fund, and work in a rental unit where the owner will not authorise tenant contact or access are all better refused than started.

How this works

When you call 289-367-8143 or send the form, your details go straight to the water heater contractor covering Waterloo — not to a list, and not to a call centre. Calls are taken seven days a week. If the technician is on a job, the call goes to voicemail and the message and your number reach them immediately by text and email; expect a call back the same day or the next morning, and no-hot-water calls are prioritised. For a landlord, say how many units and addresses are involved and we will propose a visit schedule rather than a single appointment. The next step is a look at the unit, because a water heater quote made without seeing the venting, the gas line and the space is a guess. The visit settles repair against replacement, the venting type, the sizing, any rental contract in the picture and whether the City needs to be involved, and the written quote follows from that.

What we won't do

• Publish reviews we didn't earn. When we have them, they'll be real ones with names.
• Quote a firm price before someone has seen the job.
• Send anyone into your property who we would not have in our own.